FAQ's
Are your bags authentic or replicas?
Our products are top-quality Rep 1:1, at a reasonable price. You will receive the exact product as shown in the depicted photos. We can assure you that our products are of the best quality in this price range.
Are your products new or used?
Our products are totally new.
Where do you ship the items from?
We have many customers worldwide, and we want to deliver the item as soon as we can. We ship our products from various of our suppliers from different channels worldwide, to easily deliver the item to you.
How do I choose my size?
Almost all of our sneakers are displayed in the US size. For Luxury Sneakers (Gucci, LV, Fendi, Dior, … ) we use EU size. There’s a size chart in the product description below every single product page. You can refer to it to choose the right size for you.
Why do we display products that are out of stock online?
We deliberately leave out-of-stock items visible on our store so you can still have access to the product details or so that you can purchase them again at a later date once we have restocked our inventory. When shopping, you can choose to filter the product search result by availability only. In some instances, we may offer to notify you via emails once the products you are looking for are back in stock again.
How do I get the latest bags releases?
If you want to get the latest bags or get any products beyond our store, please contact our Customer Services to get the reply.
Which couriers will be used for delivery?
Courier companies include DHL, FedEx, EMS International, UPS, USPS, and shipping couriers available in your country.
How long does it take to receive my order?
All orders are processed and shipped within 3-4 working days after we received your order. After that, please allow Shipping Unit to deliver the products within 7-10 days. Once your order has shipped, you will receive an email with the tracking number to track the delivery of your order. We deliver worldwide and we offer FREE Standard Delivery on all orders. Please allow some circumstances to take longer. We appreciate your sympathy.
I put a wrong shipping address. How can I fix it now?
We are able to help you correct the shipping address at any time before the order has been dispatched. Please contact us as soon as possible at [email protected] or +1 877 749 5575. However, we are unfortunately unable to update the shipping address once an order has been processed.In this case, you can try to contact the courier for advice and further assistance. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to prevent possible fraud. We advise you to check and update the shipping details in your Sneakbag account to avoid any future issues.If you make an order as a guest, please contact us for further assistance.
Can I cancel/change my order?
A cancellation or Changing request will be made successfully within 24 working hours after your purchase has been completed. You ONLY can cancel/ change your order BEFORE the item has been shipped. After the item has been shipped, we can not do anything.
The tracking says my order was delivered but I never received it!
We understand that’s scary! Please try searching around your house, asking your family and neighbors first. Most of the time, an order is received by a family member and ends up forgotten about. If it still doesn’t turn up, please kindly contact our Customer Care team for further assistance.
Is it safe to use debit/credit cards on your website?
Absolutely! We use SSL security to ensure all your personal and debit/credit card information is encrypted. We do not have access to or store your credit card information and your payment details are processed in a secure environment.
How do I check the status of my order?
You will receive an Order Confirmation email as soon as you have placed the order. You can click the ‘View Your Order’ link in the order confirmation email to check the status of your order. Once your order has been shipped, you will receive an email with the tracking number to track the delivery of your order(please check your spam folder if you have not received the email). You may also visit our website at any time and click on our Order Status/Track Your Order page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 6 business days, please contact us on [email protected] immediately and we will do all we can to help you.
I ordered more than one item for one order but only received one item, the other item is missing. How can you help?
Depending on the product you ordered, we might ship from different shipping centers around the world. Our goal is to get you your order as fast as possible! Each item may have separate delivery dates. You will receive an email notification when each parcel is shipped If you realize that an item is missing from your order, please contact our Customer Service team immediately. Our team will start an investigation with the courier. Since we might ask you for photos of the outer box including the printed label, please do not throw it away.
Can I change the delivery address?
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. If your shipment has been dispatched, we won’t be able to update your order from our side anymore. Please contact the courier to request a destination change for your shipment upon the tracking number is available.
What payment methods do you accept?
We accept Paypal, Visa, Mastercard, American Express.
Does Sneakbag provide a quality guarantee for all the products being sold?
Absolutely! If you find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
If you have any additional questions that have not been addressed in our FAQs, Please contact us at [email protected] or text us at +1 (877) 749 5575.
We will get back to you as soon as possible.